Over time, companies have been warned of the need to integrate all their technologies, applications and systems and then create a knowledge management system to serve users. However, many of these document management applications and ECM software – which are part of the legacy of many companies – do not have integration features. And they run critical business processes or contain information of that nature, which cannot be interrupted without causing serious disruption to the business.This involves thinking about the approach of all the tools used by the company to create an integration platform,
Why are integration platforms important?
Integration platforms must allow companies to streamline and modernize their technological structure, in a flexible and scalable way over time.Ease of Integration: The Crucial Point When Choosing an Enterprise Content Management SystemIt does not matter if you work in a company dedicated to human resources, in a public administration; in a customer service department, or if you are dedicated to web content management. When you introduce a new application, you want it to integrate seamlessly with other programs in the organization.
That’s why OpenKM offers SDKs (Software development kit) for Java, PHP and .NET that make it easy to integrate ECM software into enterprise applications seamlessly. In fact, this is one of the strengths of OpenKM’s document management software as it presents no technological barriers when integrating with third-party applications. These development kits offer companies the possibility to freely and autonomously integrate their content manager into their current and future technological environment.
The OpenKM Enterprise Content Management (ECM) system allows you to access other company applications, from the same user interface, by providing a banner for easy navigation between applications. This, together with OpenKM SDKs, can provide content stored in other applications, helping to improve the end-user experience.
The Microsoft add-in allows users to manage documents and content from commonly used applications like Word, Excel, Access and now Microsoft Visio. From Outlook, users will continue to work normally while OpenKM will store emails including attachments or allow us to add metadata if needed.
Desktop Sync, electronic signature assistant and scanner
With Desktop Sync, members of the company can work from their computer desktops and synchronize all content created during the day. whether they are moved to the client’s office or in telecommuting mode. The scanning client allows integration of the OpenKM document management system with enterprise scanning devices.
On the other hand, the OpenKM suite offers ad hoc integrations with Google Drive, the workflow engine, 2D and 3D modeling software and capture software such as Kofax, Abby Flexicapture or ChronoScan. If your organization already uses Active Directory or LDAP, there is no need to duplicate the user list on another platform, as the OpenKM implementation includes integration with these utilities in all installations. Even the data warehouse can be configured for any database such as MySQL, PostgreSQL, Oracle or SQL Server, among others
All of these additional elements help make it easier to choose between one enterprise content management provider or another.
Benefits of Content Management Software Integration
Real-time customer satisfaction : Document and content management system integration improves business processes, facilitates collaboration between members of the organization, allows employees to search and find the information they need, wherever they are. All this results in a substantial improvement in the appreciation of products and services by the customer.
Increase employee knowledge productivity : The user experience of an enterprise content management system is often the Achilles’ heel of any ECM system implementation process. That is why in OpenKM we offer training included in all proposals, designed to introduce all the features of the content management software to staffOn the other hand, the OpenKM KCenter platform, give businesses the ability to transform the look of the document management solution; so that the new application matches the appearance of the rest of the program suite, which the employee is used to. Thus, the inclusion of the system may go unnoticed by staff; which avoids the stress or anxiety associated with changes in information technology
Organizational flexibility and agility : Most companies find process automation essential to their success. The OpenKM enterprise content management software offers the possibility of implementing business processes in the application, thanks to the automation function designed for this purpose. OpenKM Document Manager and Content Manager SDK reduce technical barriers to access content stored in other applications. This, in turn, better manages the migration of content stored in programs affected by technological obsolescence.
Reduced risk : Because documentation is managed from different programs, it can be difficult to verify that all documentation in their respective environments complies with organizational policies and standards. Integration utilities allow information to pass through OpenKM’s enterprise content management system to verify that all information conforms to company-defined business processes. In addition, OpenKM is used for carrying out e-Discovery activities, creating reports and guarantees the definition of standards for their observance.
The choice of a document management system has become almost imperative today, since it facilitates access to information, allows the implementation of business processes in electronic form and, thanks to its functionalities, meets to the needs of employees. But it would be pointless to buy such software if it cannot be integrated with the suite of programs that the company uses. For this reason, integration utilities become a fundamental part of choosing our enterprise content management provider.